Privacy Policy.

Introduction

About this Privacy Policy

Roadside Assistance Demo respects your privacy. This Privacy Policy describes how we may collect, use, disclose, retain, and protect information when you:

• Visit or interact with this website.
• Submit a roadside assistance request.
• Schedule towing or another roadside service.
• Call, text, email, or otherwise communicate with us.
• Receive service-related or marketing communications.

By using this website or submitting information, you acknowledge the practices described in this policy. Your use of our services is also subject to our Terms and Conditions.

Information Collection

Information we may collect

The information we collect depends on how you interact with the website and which roadside services you request.

Information you provide directly

When you complete a form, schedule a service, call us, send a message, or request roadside assistance, we may collect information such as:

• Your full name, telephone number, and email address.
• Your current breakdown location, address, nearby landmark, highway, exit, or other location information.
• The roadside service you need, including towing, tire assistance, jump starts, lockouts, fuel delivery, battery assistance, recovery, or related services.
• Vehicle information such as year, make, model, color, vehicle type, license plate, and whether the vehicle is drivable.
• Your desired towing destination or scheduled service time.
• Details about the roadside problem, passenger safety, service urgency, and special instructions.
• Communications, reviews, feedback, and other information you choose to provide.

Payment information

If payment is accepted online or electronically, payment information may be collected and processed by a payment service provider. We may receive limited transaction information such as payment status, amount, transaction date, or payment method, but may not directly receive or store complete payment-card information.

Information collected automatically

When you visit the website, certain information may be collected automatically, including:

• Internet Protocol address and approximate location.
• Browser, device, and operating-system information.
• Pages viewed, buttons selected, and referring pages.
• Date, time, duration, and general website activity.
• Cookie identifiers and similar technical information.

Use of Information

How we may use information

We may use the information we collect for legitimate business and service purposes, including to:

• Receive and respond to roadside assistance requests.
• Determine the requested service, vehicle location, urgency, and potential service requirements.
• Coordinate towing, tire assistance, jump starts, lockouts, fuel delivery, recovery, or other services.
• Contact you to confirm your request, location, appointment, service availability, or pricing.
• Send dispatch confirmations, driver updates, arrival information, reminders, receipts, and service messages.
• Manage customer records, jobs, payments, communications, and service history.
• Respond to questions, complaints, feedback, or reviews.
• Operate, maintain, secure, personalize, and improve our website and services.
• Prevent fraud, misuse, unauthorized activity, and potential safety or security incidents.
• Comply with legal obligations and enforce our agreements.
• Send promotional communications when permitted and when any required consent has been obtained.

Information Disclosure

How information may be shared

We may disclose information when reasonably necessary to operate our business, provide roadside services, or comply with applicable requirements.

Drivers, technicians, and service partners

Relevant information may be shared with drivers, towing providers, technicians, dispatch personnel, repair facilities, or other service partners involved in responding to your roadside request.

Technology and business service providers

We may use third-party service providers that assist with:

• Website hosting and website functionality.
• Customer relationship and lead management systems.
• Form submissions and appointment scheduling.
• Telephone, text-message, and email communications.
• Payment processing and invoicing.
• Analytics, advertising, and website performance.
• Data storage, security, and business operations.

These providers may process information on our behalf or according to their own applicable privacy policies.

Legal and safety disclosures

We may disclose information when we believe it is reasonably necessary to:

• Comply with law, legal process, or government requests.
• Protect the safety, rights, or property of any person.
• Investigate fraud, abuse, security issues, or disputes.
• Respond to an emergency involving possible harm.
• Enforce agreements or protect our business operations.

Business transfers

Information may be transferred as part of a merger, acquisition, financing, sale, reorganization, bankruptcy, or other transfer involving all or part of the business.

Communications

Text messages, telephone calls, and email

Service-related communications

When you request roadside assistance or schedule a service, we may contact you regarding that request. Service-related communications may include:

• Roadside request confirmations.
• Questions about your location or vehicle.
• Dispatch, driver, and estimated-arrival updates.
• Appointment confirmations and reminders.
• Pricing, invoice, payment, or receipt information.
• Job completion and customer-service follow-up.

Message frequency varies depending on your request and communications with our team. Message and data rates may apply through your wireless carrier.

Marketing communications

When you separately consent to receive promotional communications, we may send information about offers, discounts, services, reminders, or company updates. Consent to marketing messages is not a condition of purchasing roadside services.

Even after opting out of marketing messages, we may still send non-promotional communications necessary to complete a requested service, respond to you, or provide important account or transaction information.

Website Technology

Cookies, analytics, and similar technologies

We and our service providers may use cookies, pixels, tags, local storage, scripts, and similar technologies to operate and understand the website.

These technologies may be used to:

• Remember website preferences or form activity.
• Maintain website security and functionality.
• Measure visits, traffic sources, and page performance.
• Understand how users interact with the website.
• Improve website design and customer experience.
• Measure or deliver advertising when applicable.

Your browser may allow you to block, delete, or receive notifications about cookies. Blocking certain cookies may affect website functionality.

Third-party links

The website may contain links to third-party websites, maps, payment pages, social platforms, scheduling tools, or other services. Their privacy practices are governed by their own policies, not this Privacy Policy.

Data Management

Information security and retention

Security

We use reasonable administrative, technical, and physical measures designed to help protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, website, electronic communication, or storage system can be guaranteed to be completely secure. You should use care when transmitting sensitive information electronically.

Retention

We may retain information for as long as reasonably necessary to:

• Provide and document requested roadside services.
• Maintain customer, transaction, and service records.
• Resolve disputes and respond to customer questions.
• Meet legal, tax, accounting, insurance, or safety needs.
• Prevent fraud or enforce agreements.

Retention periods may vary based on the type of information, the purpose for which it was collected, and applicable legal or operational requirements.

Your Choices

Your privacy rights and choices

Depending on where you live and subject to applicable exceptions, you may have the right to request that we:

• Confirm whether we process personal information about you.
• Provide access to certain personal information.
• Correct inaccurate personal information.
• Delete certain personal information.
• Provide a portable copy of certain information.
• Limit or opt out of certain uses or disclosures.
• Review or appeal certain privacy-request decisions.

You may submit a privacy request by emailing Use your real testing email .

We may need to verify your identity before completing a request. Authorized agents may also be required to provide proof that they are permitted to act on your behalf. We will respond as required by applicable law.

Do Not Track signals

Some web browsers offer a “Do Not Track” setting. Because there is not one universally accepted method for responding to these signals, the website may not respond to every Do Not Track signal.

Age Limitations

Children’s privacy

This website and our roadside services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

If you believe a child has provided personal information through this website, contact us at Use your real testing email so that we can review the situation and take appropriate action.

Policy Changes

Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.

The revised policy will be posted on this page with an updated effective date. Your continued use of the website after an updated policy is posted is subject to the revised policy.