01
Request Received
Call or submit your information online.
Received
A simple roadside assistance process
Roadside Help Without the Confusion.
Tell us what happened, share your location, and keep your phone nearby. Our dispatch process is designed to collect the important details and help coordinate the right service.
01
Request Help
02
Confirm Details
03
Receive Updates
Roadside Request
Your service journey
02
Dispatch Review
Location and vehicle details are confirmed.
In Progress
03
Service Coordinated
A driver or technician is assigned when available.
Next Step
Location shared
Current roadside position
Service selected
Towing, tire help, and more
Contact Dispatch
Call now or send a request online.
Share the Details
Provide your location, vehicle, and problem.
Confirm Service
Review availability, pricing, and the next step.
Receive Assistance
Keep your phone nearby for service updates.
The Roadside Process
What happens after you request assistance
Every roadside situation is different, but the basic process remains simple and easy to follow.
01
Request
Start Here
Call dispatch or submit your roadside request
For immediate roadside problems, calling is usually the fastest way to begin. You can also submit the short online request form and provide the essential details.
Ways to request help
- Call the roadside dispatch number
- Submit the emergency roadside form
- Schedule a future non-emergency service
02
Details
Tell Us Where You Are
Share your location, vehicle, and roadside problem
Dispatch needs enough information to understand the situation, confirm the service area, and determine what type of roadside response may be required.
Information to provide
- Your current address or nearby landmark
- The service you believe you need
- Your vehicle make, model, and condition
03
Confirm
Review the Job
Confirm availability, service details, and pricing
The team may contact you to verify the location, discuss the requested service, confirm pricing, and clarify any special vehicle or towing requirements.
What may be confirmed
- Service availability for your location
- Estimated pricing and payment method
- Towing destination or special instructions
04
Dispatch
Roadside Response
A driver or technician is assigned when available
Once the request is confirmed, the team coordinates the roadside response. Keep your phone nearby in case the driver or dispatcher needs help locating you.
While you wait
- Stay in a safe location when possible
- Keep your phone available for calls or texts
- Notify dispatch if your location changes
Before You Contact Dispatch
Have these details ready when possible
Accurate information can make it easier for dispatch and the roadside driver to understand the request and locate your vehicle.
Start a Roadside Request
01
Current Location
Address, highway, exit, parking lot, or nearby landmark.
02
Vehicle Information
Vehicle type, make, model, color, and license plate.
03
Roadside Problem
Describe what happened and whether the vehicle can move.
04
Towing Destination
Repair shop, dealership, residence, or approved destination.
Roadside Updates
Active
Stay Connected
Keep your phone nearby after submitting the request
Dispatch or the assigned driver may contact you to verify your position, confirm the vehicle, provide an update, or ask for additional directions.
✓
Answer calls from the roadside team when possible.
✓
Check text messages for confirmations or updates.
✓
Tell dispatch immediately if your location changes.
✓
Share landmarks when the vehicle is difficult to locate.
Safety Comes First
Move to a safe location when you can do so safely
Turn on your hazard lights and remain aware of nearby traffic. Contact 911 for injuries, fire, an active collision, hazardous traffic conditions, or another immediate danger.
Process Questions
Common questions about requesting roadside service
Should I call or submit the online form? +
Call when you are currently stranded or need an immediate response. The online form is useful when you can safely provide your information and wait for dispatch to contact you.
What if I do not know exactly where I am? +
Share the highway, nearest exit, road name, business, parking lot, or visible landmark. You may also use your phone’s map to identify your current location.
Does submitting a request guarantee immediate service? +
Service depends on location, requested assistance, vehicle type, driver availability, road conditions, and other operational factors. Dispatch should confirm the request.
Can I schedule roadside service for another day? +
Yes. Use the scheduling calendar for future, non-emergency towing or roadside service. The selected time remains a request until the team confirms availability.
Need roadside assistance?
Start your roadside request in just a few steps
Call dispatch now or submit your location and service request online.